Frequently asked questions

AbhiLen FAQ

Frequently asked questions

Frequently asked questions asked by our Customers.

What is the return/replacement policy?

Ans: Customers are advised to make videos while unwrapping or unboxing parcels. This video will be used as proof that customers received damaged products. If video proof is not provided or video is made after the product has been unboxed, then the customer will not be entitled to the refund/replacement.

What are the shipping options?

Ans: Available at your Cart Page.

How long will it take for my order to get to me?

Ans: Currently, orders can take 1-2 business days to process before shipping. Domestic orders normally arrive within 3-7 days of shipping, unless otherwise noted. International orders normally arrive within 4-6 weeks of shipping. Please note that these orders need to pass through the customs office in the country before they will be released for final delivery, which can occasionally cause additional delays.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Please note that shipping delays will occur if you provide an incorrect address at checkout.

What do I do if I received a defective order?

Ans: Customers are advised to make videos while unwrapping or unboxing parcels. This video will be used as proof that customers received damaged products. No courier company guarantees 100% safety of the products during the delivery process. In case something gets damaged (very rare) you will be offered discount vouchers that can be used while placing your next order (only if you have an unboxing video).
We try our best to provide you with hassle-free and best service. Your cooperation is always welcomed.

How do I make changes / amend or cancel an order I’ve already placed?

Ans: Parcel will be held only for one to two days (on 100% advance payment). No changes or cancellations will be accepted later. In case of cancellation or change in order, 10% amount + delivery charges will be deducted from the advance payment.
For items on hold, prices will remain as per on booking day, no promotion/sale price will be applicable on these parcels.

How do I contact your company if my question isn’t answered here at Frequently asked questions?

Ans: You may contact us in the following ways:
WhatsApp: Click Here for WhatsApp
Phone: +923347366842 or +923238674032
Mail: Marketin, C248, Bl 10, FB Area, Karachi, Sindh, Pakistan, Post Code 75950.


(See full details at Different Payment Methods)

What payment methods do you accept?

Ans: We accept payment from debit or credit cards – American Express, VISA, Mastercard. In Pakistan, payments are made by PayFast, BykeyCash, Easypaisa, Jazz Cash, Ufone, or any scheduled bank to our Meezan Bank account.

What currencies can I use?
US$, Euro, GBP, and PKR.

How much do you charge for delivery/shipment and packing of a parcel?

Ans: Our standard delivery charges are US$ 2.00 (for fragile items). However, these may increase in case of more weight/volume of your order. Also, please note that we use bubble wraps, poly wraps, cardboard, thermopile sheets, boxes, etc. to ensure safe packing. It costs us around US$ 1.5—US$4 per parcel. Moreover, maximum attention is paid to ensuring proper packing before dispatching.

Will my parcel be charged additional custom and import charges?

Ans: Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as customs and import policies vary from country to country. We would advise that you find out what these charges may be before you place your order.

Frequently asked questions of Order Queries


Ans: To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page, where you must fill in your personal information and pay for the order. Make sure to double-check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

Where is my order?

Ans: Once you’ve placed an order with us, you’ll receive an order confirmation via email to the address provided. If you did not receive an email, please check your spam/junk folder and double-check you entered your email address correctly.

What can I do if my order is going to the wrong address?

Ans: Please take extra care when entering your shipping instructions at the checkout page. Once an order has been placed, we only have a short space of time in which to amend an address, and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you.
If you find that you have entered the incorrect address, please contact our Customer Service team with your order details and your correct address information. We will try to help you as much as we can!

How do I track my order?

Ans: When your order ships, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders, so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like it’s not moving, chances are it’s on its way!

What should I do if my order is missing?

Ans: Please check the tracking number provided to see where your parcel is, maybe the courier has already tried to deliver it twice with no success and the parcel is on its way back to us. If that’s the case then, unfortunately, we cannot do anything about it and your money will be refunded within a few days of us receiving the returned parcel. Please contact our Customer Service team immediately.

What do I do if I’ve received the wrong item?

Ans: We are sorry that you have received the wrong item in your order! Please return it using our free returns service. Please use the returns label enclosed and select ‘not what I ordered’ as the reason code. If you want to replace the item, please contact our Customer Service team, where a member of our customer service team will help you further.

There’s an item missing from my order, what should I do?

Ans: If some items from your order were missing, please contact our Customer Service immediately to sort this issue out, either by chat, contact form, or phone.

I purchased an item on pre-order, when will it arrive?

Ans: If you’ve purchased a product with us on pre-order, we will always state the date/period that your item will be reached your address on the product page. This will also be repeated at checkout. Please allow 3-5 working days for your item to arrive after the expected arrival date/period, and contact our Customer Service team with your order details.

How long does it take for my money to be refunded?

Ans: According to standard procedures, the refund will be issued within 14 days from the day we receive your return. If your money is not refunded within that time, please get in contact with our Customer Service either by contact form, chat, or phone.

All Frequently asked questions are asked by our customers on the Facebook page, WhatsApp, Messenger, etc