Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of abhilen.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***a
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
M***a
Perfect! Came very well packed. Exactly what I wanted. Thanks a lot!
C***s
actual charm! I ordered it for my pal’s coworkers assuming how pleased they will be, and it truly makes a adorable gift. as a matter of fact it is even better than the depiction. It is just beautiful and makes a super acquisition – the quality is outstanding for the price. I will obviously think about purchasing at least once more, and can without hesitation recommend it to anyone.
K***y
New Detangling Massage Hair Brush is my new favourite in the store. Thanks to the seller!
M***e
the quality of is great for the price
R***t
Awesome ! I really like it. Thank you!
M***y
The best part is free shipping 🙂 Huge thanks to the seller!
K***n
pretty and durable, thanks!
K***e
just what i was needing. glad i stumbled upon
R***l
Cheapest Detangling Massage Hair Brush online i guess. i must say the quality is more than decent, so the purchase was a great one
M***e
Quality of product even better than expected. I totally recommend this store!
A***a
looks exactly like the pic, no worries!
A***a
Perfect!!
E***h
for such a resonably priced item its quality is astonishing. i guess i’ll be back for more
T***s
I completely satisfied with the product. Thank you for the great customer service!
G***e
Glad I could get Detangling Massage Hair Brush online. The quality is as high as in any offline store, but that’s way more comfortable
T***r
New Detangling Massage Hair Brush available in such a convenient webstore is a true catch!
L***a
I’m super happy, everything is great, quality sooooo amazing, good store, advice!)
A***a
Thanks to the store for offering on sale
M***w
Received perfectly. Later I will give more details when I start using it
A***a
for such a low cost Detangling Massage Hair Brush has a surprisingly high quality
C***s
Excellent! Will order more!
J***a
Excellent quality. Product just as described. Good work!
T***s
Thanks for free delivery, the came in time.
D***d
i was looking where to find Detangling Massage Hair Brush online, so now i’m really grateful to the seller
M***a
I love this… arrived in really good condition! No defects! Thanks!
T***r
I guess the seller has kindly set the cheapest price for Detangling Massage Hair Brush. And the quality is more than great!
V***a
matches the picture in full. i’m pleased